video length is wrong?

Helpdesk › Category: Questions › video length is wrong?
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Elton Boocock asked 5 years ago

I have uploaded a 8.5 minute video and it is only showing 37 seconds. I can see from the file size the whole video is uploaded?

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Craig Staff asked 5 years ago

Hi Elton!

So, some odd stuff with that video.

The system says it is 8 minutes long, but when I download the uploaded version, it is only 36 seconds long. Possibly the upload was interrupted, but I would double check the original to make sure all is good and then re-upload.

– Craig

Elton Boocock replied 5 years ago

Thanks Craig. The original is full length, so I’ll just go ahead and re upload to see if it fixes things.

Craig Staff replied 5 years ago

Ok cool. Just reach out if it doesn’t work for some reason and we can dig deeper.

– Craig