video length is wrong?

HelpdeskCategory: Questionsvideo length is wrong?
Elton Boocock asked 9 months ago

I have uploaded a 8.5 minute video and it is only showing 37 seconds. I can see from the file size the whole video is uploaded?

1 Answers
Craig Staff answered 9 months ago

Hi Elton!

So, some odd stuff with that video.

The system says it is 8 minutes long, but when I download the uploaded version, it is only 36 seconds long. Possibly the upload was interrupted, but I would double check the original to make sure all is good and then re-upload.

– Craig

Elton Boocock replied 9 months ago

Thanks Craig. The original is full length, so I’ll just go ahead and re upload to see if it fixes things.

Craig Staff replied 9 months ago

Ok cool. Just reach out if it doesn’t work for some reason and we can dig deeper.

– Craig