Video Quality on export

HelpdeskCategory: QuestionsVideo Quality on export
Johell Aponte asked 1 month ago

Hi Craig and Team –

Great product and support.

I use my Iphone for my videos and upon upload into IGTV it seems some of the resolution gets blurred a bit when I upload into IG.

Anything I should do on Export to make sure th resolution is the best possible?

IGTV Link – https://www.instagram.com/tv/CKMgQrwBd7i/?utm_source=ig_web_copy_link

FB Link – https://fb.watch/3aFnC4mupr/

Craig Staff replied 1 month ago

@Johell Aponte Hey I see you are uploading 1280X720 videos. Can you upload full HD? That would be the first thing to do. Can you shoot in that resolution?
Craig

Johell Aponte replied 1 month ago

I am shooting in HF. I am uploading via my chrome web browser from my IPHONE… How can I make sure I am uploading in HD? Does Uploading into Dropbox from my phone photos app…. then uploading from Drop Box into Clipscribe help?

It seems resolution is getting lost when uploading into ClipScribe.

Johell Aponte replied 1 month ago

I need to find a solution to delegate this to Virtual Assistants…

Johell Aponte replied 1 month ago

I attempted to connect my Dropbox and it gave me the error… Error 503 backend read error
backend read error

Guru Mediation:
Details: cache-iah17229-IAH 1611351591 1812983456

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1 Answers
Johell Aponte answered 1 month ago

Hello?

I am shooting in HF. I am uploading via my chrome web browser from my IPHONE... How can I make sure I am uploading in HD? Does Uploading into Dropbox from my phone photos app.... then uploading from Drop Box into Clipscribe help?

It seems resolution is getting lost when uploading into ClipScribe.

Johell Aponte replied 56 mins agoEdit Delete

I need to find a solution to delegate this to Virtual Assistants...

Johell Aponte replied 54 mins agoEdit Delete

I attempted to connect my Dropbox and it gave me the error... Error 503 backend read error

backend read error

Guru Mediation:

Details: cache-iah17229-IAH 1611351591 1812983456

Varnish cache server