Video Stuck In “Making Video”

HelpdeskCategory: QuestionsVideo Stuck In “Making Video”
Jonathan Edwards asked 2 weeks ago

What’s the trick to getting this unstuck?

Veronica Stewart replied 2 weeks ago

I have had the same issue with a video less than 5 minutes that I am still waiting for it to process.

Craig Staff replied 2 weeks ago

@Veronica Stewart Checking on this for you Veronica…
– Craig

Craig Staff replied 2 weeks ago

@Veronica Stewart Looks to be ready. If you find this happens again, please email me at craigl@clipscribe.com.
Thanks!
Craig

Veronica Stewart replied 2 weeks ago

Craig, I emailed you. It is still processing since 12:00pm

1 Answers
Craig Staff answered 2 weeks ago

Hey Jonathan,

It looks like all of your videos have finished encoding, but there are several reasons it is taking quite a long time I want to go over just so you know what is going on.

  1. Encodes generally take about 1 minute per 1 minute of video, so if your finished product is 60 minutes long, you can expect your encode to take around 60 minutes. If it is 3 minutes, it will take 3 minutes, etc. So your longer videos you can expect to take longer.
  2. Then there is the quality setting. You have your export quality set to the highest level and the speed to very slow. I seldom recommend this as it will greatly increase encoding time, usually doubling the amount of time it takes or more, so an hour long video could take 2 hours or more. The standard settings are best for the quickest export, especially for very long videos.
  3. Your uploaded videos are very large, I see one was 2.8GB. However, they do look precompressed, so I think they are likely ok.

ClipScribe was really made more for shorter marketing videos, but longer videos are welcome too! But they will take a bit longer to encode. If you find, however, that it is taking longer than it should based on my info above, then just let me know as always so I can check it out for you.

And my apologies for not answering this sooner. I am checking now to see why I didn’t see the notification for this ticket. Feel free to email me too with any issues. You have my email I believe.

Thanks!

Craig