Video stuck on “making titles”

HelpdeskCategory: QuestionsVideo stuck on “making titles”
Sarah Chappell asked 2 years ago

My video is stuck on “making titles.” I tried once earlier today and it was stuck for over an hour and never completed, and I just tried again and it’s been stuck for over 30 minutes so far. 

Craig Staff replied 2 years ago

Hey Sarah, checking now.

Ray Seagrave replied 2 years ago

Thank you Craig and Sarah. I had one that was stuck in making progress for about 3 hours. Whatever you did that’s just fixed it and it’s complete now. Hopefully whatever you did fixed the issue going forward. Ray

1 Answers
Craig Staff asked 2 years ago

Hey Sarah,
The original video appears to be defective.  Can you double check it?
– Craig

Sarah Chappell replied 2 years ago

Hi Craig. Can you be more specific as to what “defective” means? It plays fine on my phone and computer. Thanks!

Sarah Chappell replied 2 years ago

Hi again. The extension was .mov rather than .MOV and when I changed that it seems to have worked. Thanks!

Craig Staff replied 2 years ago

Hey Sarah. That actually shouldn’t in theory make a difference..

I am going to email you a video I did for you that will help you going forward.
Thanks!
Craig