Video stuck on “making titles”

HelpdeskCategory: QuestionsVideo stuck on “making titles”
Sarah Chappell asked 12 months ago

My video is stuck on “making titles.” I tried once earlier today and it was stuck for over an hour and never completed, and I just tried again and it’s been stuck for over 30 minutes so far. 

Craig Staff replied 12 months ago

Hey Sarah, checking now.

Ray Seagrave replied 12 months ago

Thank you Craig and Sarah. I had one that was stuck in making progress for about 3 hours. Whatever you did that’s just fixed it and it’s complete now. Hopefully whatever you did fixed the issue going forward. Ray

1 Answers
Craig Staff answered 12 months ago

Hey Sarah,
The original video appears to be defective.  Can you double check it?
– Craig

Sarah Chappell replied 12 months ago

Hi Craig. Can you be more specific as to what “defective” means? It plays fine on my phone and computer. Thanks!

Sarah Chappell replied 12 months ago

Hi again. The extension was .mov rather than .MOV and when I changed that it seems to have worked. Thanks!

Craig Staff replied 12 months ago

Hey Sarah. That actually shouldn’t in theory make a difference..

I am going to email you a video I did for you that will help you going forward.
Thanks!
Craig