Video won’t save/download correct;ly

HelpdeskCategory: QuestionsVideo won’t save/download correct;ly
Joshua Smith asked 2 years ago

Once downloaded the video is not opening on both computer or youtube. Error msg saying file not supported. Is this a MP4 file?

Craig Staff replied 2 years ago

Hey Joshua. Your file should be an MP4 that plays fine pretty much anywhere. I am checking on it now. One moment. Thanks! Craig

Craig Staff replied 2 years ago

Hey Joshua,

Your original video is triggering some errors which is causing the issue with the finished product. Hold tight while I see about moving past these errors. Thanks for your patience. Will get it sorted out.

Craig

Joshua Smith replied 2 years ago

Thank you!!

Joshua Smith replied 2 years ago

Yes. I uploaded a new file. Same thing this time as well. Not sure why I am having this issue