Videos NOT downloading with captions

HelpdeskCategory: QuestionsVideos NOT downloading with captions
Ian Kenward asked 2 years ago

Hi, I’ve made a video and downloaded it  but there are no subtitles on the downloaded version.  Looks fine in Clipscribe but I can’t work out what I’m doing wrong when I download it.  Can you please help.

Craig Staff replied 2 years ago

Hey Ian, I think you figured this out looking at your video. My guess is, the subtitles might have been out of the view of the video, but I think you fixed it.
If not, let me know.
Thanks!
Craig