Hi Craig -
MacOS 13.6, 2015 Macbook Pro.
With Firefox (latest version, 85.0.2, 64-bit), I could upload a video but when I clicked it to start a project, it would hang and never get to the "Edit Project" screen.
I switched to Chrome (up to date, Version 88.0.4324.150 (Official Build) (x86_64)) and saw about 20 "started" projects. I deleted them all, made a new one, and edited the subtitles. Used my existing template. I hit "Make" and it has been hanging for about 30 minutes. Video is 4 minutes long. In the "MY VIDEOS" page, on the "IN PROGRESS" tab, I can see it is there, but not completed, and the Download button is greyed out.
On the "IN PROGRESS" tab, I can download the .srt file, so I know it’s there.
What do you suggest?
Hey Matthew! You almost got the award for most detailed ticket (which I always appreciate) but left out the most key piece of info… which video… You were close though.
I figured that out pretty easily though. The one that was in encoding limbo.
I actually just resolved the issue that was causing this, so it is all set and ready to download and you shouldn’t see this issue again.
Thanks for letting me know you were having trouble and let me know if I can assist further.
Here is a quick link to download: https://clipscribe.com/manage-transcriptions/?versionid=139059&startjob=1 (Don’t worry, only your logged in account can visit this.)
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