Videos not playing – cannot download srt file

HelpdeskCategory: QuestionsVideos not playing – cannot download srt file
Kevin Mochel asked 10 months ago

Same issue with everyone else today on videos not showing to edit.  Also, cannot download the srt file – receiving an error :
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Craig Staff replied 10 months ago

Hey Kevin. Man, I apologize. Because of the upload issue I had to switch software versions which is what caused that SRT issue. Give it a go now.
– Craig

Kevin Mochel replied 10 months ago

Craig, thanks for jumping in so quick. So the video is showing now, but I still cannot export the SRT file.