hellomyintimacytherapist-com asked 4 years ago
Hello!
A couple of my videos have been stuck on the "being made" status for a few days. Every day I go into check, it still isn’t finished so I refresh hoping it helps. It hasn’t. Is there a way to fix this? In the past, it wouldn’t take more than a few minutes for the video to be complete.
Thanks!
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Your issue is different. The branding file you are using is corrupt and so the system is choking on it. (craigl@clipscribe.com)
Why don’t you email it to me and I can replace it for you, or you can re-upload it and replace it either one.
Specifically it is the iconfinder image.
Happy to replace it and run your video for you.
Thanks!
Craig
Thanks, Craig! I’ll email it to you now.