won’t change color of caption bar

HelpdeskCategory: Questionswon’t change color of caption bar
LeAnn Pashina asked 2 months ago

so frustrating. I have done this before where I select the color of the caption bar to be in the same colors as my brand and it changes, the video I just uploaded it won’t change, it stays orange. Why is that?

Craig Staff replied 2 months ago

@LeAnn Pashina Hi LeAnn. Thanks so much for your tickets. I see both of them and am digging in now. I will just respond to them both in this ticket. Let me see what I can find for you.
Thanks!
Craig

Craig Staff replied 2 months ago

@LeAnn Pashina Hey LeAnn, on the caption bar color, can you elaborate on what you mean when you say “it changes, the video I just uploaded it won’t change, it stays orange”
Just need some clarification. When is the bar not changing and when is it changing? Do you mean you choose a color and after you save, the color doesn’t save? Or you choose a color and after you click make, the finished video doesn’t have the right color?
Thanks!
Craig

LeAnn Pashina replied 2 months ago

after I had sent this I realized I had been changing the background and not the caption box