The Audio and Video Are Off Timing - Before I've touched the edit - how does this get sorted. I don't want to have to re-upload and re transcribe?

Helpdesk › Category: Questions › The Audio and Video Are Off Timing – Before I’ve touched the edit – how does this get sorted. I don’t want to have to re-upload and re transcribe?

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Sam Sutton asked 5 years ago

Craig Staff replied 5 years ago

Sure Sam. Let me take a look and see what I can do for you.
– Craig

Sam Sutton replied 5 years ago

Thanks Craig. The other video was all fine 👍

1 Answers

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Craig Staff asked 5 years ago

Hi Sam.
I downloaded your original video uploaded and this appears to be an issue with the original rather than an issue with the ClipScribe system/encoder.
I am going to see if I can correct it for you anyway, because these can be difficult to fix. If I can easily I will. But sometimes, they can be off in ways that are almost unfixable and if that is the case, there isn’t much I can do.
But, let me try…
Back in a few..
– Craig

Sam Sutton replied 5 years ago

Fair enough. Don’t worry though, I can re-render it quick as anyway. Can you just remove the video so I don’t loose my transcribe minutes? I feel I’m going to be over on the month, so I’ll probably pick and choose the ones to out through here. 👍

Craig Staff replied 5 years ago

I took care of it for you. 🙂
Check it out and let me know if it is ok. Make sure you do a hard refresh to get the new video.
– Craig

Sam Sutton replied 5 years ago

Nice. Basically log out then back in?

Craig Staff replied 5 years ago

Sure you can do that or just hold your shift key down while clicking refresh.
– Craig