Hi!  If you are needing help with your ClipScribe membership or videos, please take a look at the following items first!

Account Management 
Account management is self-serve.  You can modify, upgrade, downgrade or cancel your account at anytime.
You can do this anytime by logging in and clicking My Account.  Please note, we don't cancel accounts via email request, so please use the account management area to manage your account as needed.
Please read our membership FAQ if you have questions about how each membership plan works.

Membership Questions
If you have a membership and have questions about the terms of your membership, cancellations, our refund policy, and other related details, click here.  https://clipscribe.com/managing-your-clipscribe-account/

Technical Video Questions
If you are having any issue with a video, your the best way to get assistance is to click the lifesaver icon  either on the thumbnail you see on your My Uploads page or in the video editor.  This will instantly open up a technical support ticket and provide us with the technical details we need to help you quickly.

Password Reset
You can reset your password via our login page: https://clipscribe.com/login/  If you forgot your email, or think you entered the wrong email address when you signed up, please first check your spam and then submit a helpdesk ticket.

HelpdeskCategory: Questions
Filter:AllOpenResolvedClosedUnanswered
video length
ClosedDerek Ledwidge asked asked 5 years ago • 
815 views0 answers0 votes
Can’t edit subtitles
ClosedCraig answered asked 5 years ago • 
974 views1 answers0 votes
Display issues when trying to edit videos
ClosedChristina Ethridge asked asked 5 years ago • 
938 views0 answers0 votes
Preview
ClosedCraig answered asked 5 years ago • 
934 views0 answers0 votes
Exports
ClosedPaul Proctor answered asked 5 years ago • 
798 views0 answers0 votes
subtitles not loading properly
ClosedRianne Klein Geltink asked asked 5 years ago • 
857 views0 answers0 votes
Need Invoice
ClosedCraig answered asked 5 years ago • 
965 views1 answers0 votes
uploading videos
Closedirena geller asked asked 5 years ago • 
911 views0 answers0 votes
Upload direct – not using a link?
ClosedJames Holt asked asked 5 years ago • 
934 views0 answers0 votes
Regarding Minutes
ClosedCraig answered asked 5 years ago • 
907 views1 answers0 votes
Difficulty with the Making of the Video
ClosedCraig answered asked 5 years ago • 
909 views1 answers0 votes
Cancelled Recurring Payment BUT My Account Is Not Working?
ClosedSally Weatherly asked asked 5 years ago • 
898 views0 answers0 votes
Subtitle Box
ClosedClifton Palmer asked asked 5 years ago • 
852 views0 answers0 votes
OK – So this is annoying…
ClosedSally Weatherly asked asked 5 years ago • 
800 views0 answers0 votes
Statement above video not setting in proper position and…
ClosedCraig answered asked 5 years ago • 
788 views0 answers0 votes