Auto Renew

HelpdeskCategory: QuestionsAuto Renew
kimberly mylls asked 2 weeks ago

I want to turn off my auto renew and can’t find how I can?

1 Answers
Craig Staff answered 2 weeks ago

Sure thing Kimberly,
Log-in and click My Account and then Subscriptions.
If you paid with Stripe, I believe there is an actual auto-renew slider you can toggle.
If you used PayPal, there is a cancel subscription button. If you click it, your subscription will be changed to pending cancellation and will continue active until your next renewal point.
Thanks so much and let me know how I can help further.
Craig

kimberly mylls replied 2 weeks ago

Thank you. Can you also tell me why I can no longer use the stock backgrounds on my video. I set up templates and can no longer use them?

Thanks,
Kim

Craig Staff replied 2 weeks ago

Hey Kim,
There hasn’t been any change with this. If you can give me details on the video and the template and the background, I will see what is going on here for you.
Thanks!
Craig

kimberly mylls replied 2 weeks ago

Hi, So i set up templates and use the stock background photos on the header or footer and when I upload a video and pick one of my templates it doesn’t work. When I try to change it manually it doesn’t save. It only allows me to use solid colors.

Kim

Craig Staff replied 2 weeks ago

Hey I just sent you an email on this. Check it out.

Craig

kimberly mylls replied 2 weeks ago

Hmm I didn’t get anything. Can I set up a time to talk to you and walk through it over the phone?