blurry video for the last 2 uploads

HelpdeskCategory: Questionsblurry video for the last 2 uploads
Michael Day asked 2 weeks ago

I am uploading an mpeg 4 file, 1080/720 and they keep uploading with a blurry appearance in clipscribe when I go to edit the CC.

Craig Staff replied 2 weeks ago

Hey Michael,
Big apologies for just responding on this. I saw it yesterday and was going to come back to it and the day got away from me.
If your video won’t fit one of our layouts, we resize it and add a blurred version of your video behind it to fill in any empty space.
Is this what you are referring to?

If not, can you post a screenshot so I can see what you are referring to?
Thanks!
Craig