Can’t Choose Video Dimensions

HelpdeskCategory: QuestionsCan’t Choose Video Dimensions
Matt Rosen asked 4 years ago


Was the option to choose your video dimensions recently removed?

From what I recall, after uploading a video you were presented with the option to choose the video dimension.

Currently all widescreen/landscape videos are forced into square ratios and that wasn’t the case a few weeks ago.

Thanks in advance!


1 Answers
Craig Staff asked 4 years ago

Hi Matt,

When you click New Video, the templates that show up first are your own saved templates.

It looks like you only have one saved template and it is for the square layout without bars and that is why it is the only option you see.

If you click the other layouts up top, you will see the other options appear. If you delete that template, you will see a variety of templates show up there as before, but those only show up if you don’t have any of your own.

Let me know if you need anything else.



Matt Rosen replied 4 years ago

Ah ok got it, thanks Craig!

Craig Staff replied 4 years ago

@Matt Rosen Its a good point though and I can see why you would be confused. i will try to clarify that on the site.
Thanks for the feedback.
– Craig

Matt Rosen replied 4 years ago

Thanks! Yea the template default is where I got mixed it, I never saved templates before. Then had someone on the team use ClipScribe and they saved a template.

So I had no idea where the options went and why I couldn’t see them lol