I’m really frustrated. I just spent an hour trying download my video with the subtitles. I clicked “Make” and I got a link telling me I can view and download. It downloads an mp4 file but it is 0kb size and it won’t play. I get the error “This file isn't playable. That might be because the file type is unsupported, the file extension is incorrect, or the file is corrupt. 0xc10100be
The original file and all other files play fine. I’ve tried direct downloading and I’ve tried downloading to dropbox. I’ve tried multiple times and I’ve tried on google chrome and microsoft edge on my windows PC and safari on my iphone.
How do I download the video?
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