can’t generate video, page is stuck on queuing video for the whole morning already

HelpdeskCategory: Questionscan’t generate video, page is stuck on queuing video for the whole morning already
neesha gan asked 3 months ago

Hi Criag,

for some reason one of our videos is stuck on qeueing video and cannot be made. I’ve tried to refresh the page. I’ve edited it and tried to remake it but its been stuck all morning. I tried different computers, I have edited, saved and tried to remake, but its stuck on the page. Can you please have a look its titled Animoto 280221.

Thank you

1 Answers
Craig Staff answered 3 months ago

Sorry about that Neesha. It is encoding now and should be ready in a few minutes.

Thanks!

Craig

neesha gan replied 3 months ago

thanks Craig, I was trying all sorts of ways, copying and trying it again.
Absolutely appreciate your prompt response.

Neesha