Color changing after downloaded

HelpdeskCategory: QuestionsColor changing after downloaded
Harold King asked 1 month ago

The color we choose changes once we downloaded the video. The reds become more orange.

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Craig Staff replied 1 month ago

@Harold King Hi Harold. Give me a few moments to check this out.
Thanks!
Craig

Craig Staff replied 1 month ago

@Harold King Hey harold. I am having a hard time figuring out which video this is. Can you give me a link to the editor for it or give me some more details on which video it is?
Thanks!
Craig

Craig Staff replied 1 month ago

@Harold King Ok checking on this. It could just be a result of video compression/creation, but I am trying to see if it is something else. Will report back asap.
Craig

Harold King replied 5 days ago

Any update on this?

Craig Staff replied 5 days ago

@Harold King I am so sorry for leaving you hanging on this. I had posted on a few forums to try to sort out the reason for this and was waiting to hear back and never did. I re-posted today and tried to rephrase it to hopefully get some info. on the issue. Something is happening during the video encoding and the colors are not converting properly but it isn’t a constant issue with all colors, so it is a bit hard to diagnose.

If I can’t get any response on this, the only thing I could say would be, with that particular color, try experimenting with it to see if you can get a match, i.e. lighten the color a bit. I know that’s annoying though, so hopefully I can get some answers on resolving this issue during the encode.

Thanks for following up with me on it.
Craig

Craig Staff replied 4 days ago

@Harold King Hey Harold. Follow up on this. I think I might have a solution but is going to take some testing. Just wanted to let you know I am making some progress and will post here when I have some hard results.
Thanks!
Craig