Color on Video Changed

HelpdeskCategory: QuestionsColor on Video Changed
Edmund Yan asked 3 weeks ago

After I uploaded my video onto Clipscribe for editing, the Clipscribe system changed the color! It’s super bright and contrasty. How do I revery the color back to original? I dont want to use Clipscribe to edit my color.

Craig Staff replied 3 weeks ago

@Edmund Yan Hi Edmund. As of late I am seeing videos using a particular codec with this issue and we have to implement a workaround. Let me see if that is the case with your video. Is this your most recent video? If not, can you let me know which video it is?

Thanks!
Craig

Edmund Yan replied 3 weeks ago

Yes, it’s my most recent video: Chris

Craig Staff replied 3 weeks ago

@Edmund Yan Well I wish I had an answer on this sooner. The original video is a newer file format called HVEC. Converting it to the web friendly format we use is proving difficult as the original version has a lot of color info. in it that doesn’t convert well. I had it working (I thought) but only if the video was played in Quicktime. If it plays in Chrome (which I assume your video will eventually end up) the color is still washed out.
I am still working on this, but wanted to update you. Hopefully will have it resolved by tomorrow.
– Craig

Edmund Yan replied 3 weeks ago

Thanks Craig, please let me know tomorrow. God bless you.