Couldn’t make the finished video — kept saying “one moment”.

HelpdeskCategory: QuestionsCouldn’t make the finished video — kept saying “one moment”.
Michael Barris asked 1 month ago

This was the first video I tried to make since subscribing to the service. My original video was an MP4 from a Zoom recording. When I finished putting on a headline, cleaned up the sub-titles and clicked "Make," it said it was processing the subtitles and then said "one moment" … it’s been 30 minutes and nothing has happened. The same thing happened a little earlier – but that time, after nothing happened after a 30 minute wait, I clicked cancel encode and started over.

Craig Staff replied 1 month ago

@Michael Barris You hopped on at a less than ideal time and I very much apologize for road bumps. Things generally run quite smoothly, but whenever an update is rolled out, especially one as big as this one, there is usually a day or two with some glitches here and there, but I try to iron them out as soon as they are reported. I see the issue on your video and will fix it now. Back in a minute.
Craig

Michael Barris replied 1 month ago

After messing around with it — reloading it this morning (it didn’t upload all night), switching to a one line headline instead of two, but then struggling to find it on my computer, and having to load it onto LinkedIn twice — I finally got it up on my channel
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1 Answers
Craig Staff answered 1 month ago

Thanks for your patience. I sorted out the issue anyway and was able to process the video. Glad you got it going.

Feel free to contact me directly at craigl@clipscribe.com if you have any other issues.

Thanks Michael!

Craig