error but no email

HelpdeskCategory: Questionserror but no email
Gilbert Dougherty asked 8 months ago

Hi I get the following error, can you please help me to upload this video for subtitling
 
Thanks!

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1 Answers
Craig Staff answered 8 months ago

Gilbert. My apologies, I just saw this. The email might have been in your spam folder?

The size of the video is an a-typical size for video. I have an update coming next week that will automatically resolve this. But if you want to let me know where your video is coming from, I can help you ensure that your future videos are the correct resolution.

Again my apologies for answering this so late.

Craig

Gilbert Dougherty replied 8 months ago

I am having the same issue with all vertically recorded videos, how can I resolve this?

Also checked the spam and its not there.

Thanks

Craig Staff replied 8 months ago

What device are you shooting the videos with? Are you using any other software besides the built in camera to record it? Are you running it through any software before uploading it to ClipScribe?

– Craig