Headline disappears when saving

HelpdeskCategory: QuestionsHeadline disappears when saving
Bradley Stewart asked 11 months ago

When I hit save the headline disappears…any suggestions?

Craig Staff replied 11 months ago

Let me take a look. Is this your latest video?
– Craig

Bradley Stewart replied 11 months ago

The one with captions already uploaded

Craig Staff replied 11 months ago

This one?
https://clipscribe.com/manage-transcriptions/?versionid=55480
I went in there and added a headline and clicked save and the headline stuck.
Did you change the headline text?
Could the color be hiding the headline? i.e. it is there, but you can’t see it?

– Craig

Bradley Stewart replied 11 months ago

I’m trying to add this:
The Best Hearing Aids in Allen? 
🔥🦻🔥

Centered with white text. Every time I hit save it disappears. Tried to make a template…headline disappears.

Bradley Stewart replied 11 months ago

Tried again with just text and it saves…can’t use outside emojis?

Craig Staff replied 11 months ago

Ah. Emojis in the text is not supported just yet. You need to add them via the ADD EMOJI button.
I have started working on the in-text version, so hopefully will have that going in the next month or so.
– Craig

Bradley Stewart replied 11 months ago

Ok, it will save now but the headline still disappears when I download it.

Craig Staff replied 11 months ago

I downloaded it and see the headline.
I also added the emojis for you, just to get you started. I don’t believe we have a hearing aid emoji, but you can upload one via the images/logos area.
– Craig

Ryan Hurry replied 11 months ago

I’m having the same issue. Mac OS / Chrome…super buggy. Have a headline over top a branding element that has a white background. Text is black and looks fine in builder / preview. Then I click Create and it re arranges these elements and moves headline behind the brand element. Super frustrating.

Craig Staff replied 11 months ago

Ok @Ryan Hurry Let me sort this for you. One moment.
– Craig

Craig Staff replied 11 months ago

Ok @Ryan Hurry. Please do a refresh and try this again. If you need to re-position your items do so and run it. I believe a mod I made yesterday may have affected this, so thanks for the report, but unless we are talking about different things, it should be all set now.
– Craig

Ryan Hurry replied 11 months ago

Thanks Craig, Will give it a go!