Headline disappears when saving

HelpdeskCategory: QuestionsHeadline disappears when saving
Bradley Stewart asked 2 years ago

When I hit save the headline disappears…any suggestions?

Craig Staff replied 2 years ago

Let me take a look. Is this your latest video?
– Craig

Bradley Stewart replied 2 years ago

The one with captions already uploaded

Craig Staff replied 2 years ago

This one?
https://clipscribe.com/manage-transcriptions/?versionid=55480
I went in there and added a headline and clicked save and the headline stuck.
Did you change the headline text?
Could the color be hiding the headline? i.e. it is there, but you can’t see it?

– Craig

Bradley Stewart replied 2 years ago

I’m trying to add this:
The Best Hearing Aids in Allen? 
🔥🦻🔥

Centered with white text. Every time I hit save it disappears. Tried to make a template…headline disappears.

Bradley Stewart replied 2 years ago

Tried again with just text and it saves…can’t use outside emojis?

Craig Staff replied 2 years ago

Ah. Emojis in the text is not supported just yet. You need to add them via the ADD EMOJI button.
I have started working on the in-text version, so hopefully will have that going in the next month or so.
– Craig

Bradley Stewart replied 2 years ago

Ok, it will save now but the headline still disappears when I download it.

Craig Staff replied 2 years ago

I downloaded it and see the headline.
I also added the emojis for you, just to get you started. I don’t believe we have a hearing aid emoji, but you can upload one via the images/logos area.
– Craig

Ryan Hurry replied 2 years ago

I’m having the same issue. Mac OS / Chrome…super buggy. Have a headline over top a branding element that has a white background. Text is black and looks fine in builder / preview. Then I click Create and it re arranges these elements and moves headline behind the brand element. Super frustrating.

Craig Staff replied 2 years ago

Ok @Ryan Hurry Let me sort this for you. One moment.
– Craig

Craig Staff replied 2 years ago

Ok @Ryan Hurry. Please do a refresh and try this again. If you need to re-position your items do so and run it. I believe a mod I made yesterday may have affected this, so thanks for the report, but unless we are talking about different things, it should be all set now.
– Craig

Ryan Hurry replied 2 years ago

Thanks Craig, Will give it a go!