I also Couldn’t make the finished video — kept saying “one moment”.

HelpdeskCategory: QuestionsI also Couldn’t make the finished video — kept saying “one moment”.
Maura Lustig asked 4 months ago

Like Craig last week, this was the first video I tried to make since subscribing to the service. My original video was an MP4. When I finished putting on a headline, cleaned up the sub-titles and clicked "Make," it said it was processing the subtitles and then said "one moment" ... I left it overnight to complete, but it's been over eight hours and nothing has changed. I still can’t share the video.

Craig Staff replied 4 months ago

@Maura Lustig Hi Maura! There might be something up with your original video. I am working on it and will see if I can sort it out. Back in a few.
Thanks!
Craig

Maura Lustig replied 4 months ago

Thank you Craig I see it is now “complete” and ready to share

Craig Staff replied 4 months ago

@Maura Lustig Well, it finished, but the first frame is freezing for some reason. I am working on it now.
Craig

1 Answers
Craig Staff answered 4 months ago

Ok Maura. I ran it and it came out fine, but I noticed your logo was off-screen just a touch, so I re-adjusted it and clicked MAKE again, so when that is done you should be all set.

Check it out and let me know if I can help with anything else and thanks for your patience! You hopped onto ClipScribe at an atypical time, so thanks for your understanding.

You can reply here or just reply to the email you receive with any follow-ups.

  • Craig