Downloading Blurry?

HelpdeskCategory: QuestionsDownloading Blurry?
david atki ns asked 3 weeks ago

Every since the update when downloading two new videos I made my top headline (using a template) is downloading blurry. See attached. "No Excuses Mindset Message"

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1 Answers
Craig Staff answered 3 weeks ago

Hi David,

The original videos you uploaded for those were very low resolution. 360X640.

By default our system exports videos at the same resolution as your upload which is why they are coming out so poorly.

So try to make sure you upload at least 1280X720. However, to fix it, at least for the text, click the little settings gear icon on the editor page next to SAVE and MAKE.

There is an option there about Max Resolution. Set it to either 1280 or 1920 for a video that was originally horizontal and 1080 if your original video was vertical.

This will up res the end result to these sizes.

Let me know if I can help further.

Thanks!

Craig