Is there an actual help chat box or help ticket I can submit, or is it just this Q&A board?

HelpdeskCategory: QuestionsIs there an actual help chat box or help ticket I can submit, or is it just this Q&A board?
Shawna Davis asked 12 months ago

I don’t want to have to sit and monitor this chat board to see if and when I’m going to get help.

Craig Staff replied 12 months ago

@Shawna Davis This is a ticket system. I am working on your video now. You will get an email when it is complete. No need to wait or refresh.
– Craig

Craig Staff replied 12 months ago

@Shawna Davis hey Shawna. The issue with your video is, you need to click the MAKE button to create your video. The save button saves your changes/progress much like a word document, but the MAKE button is like printing your document. It takes everything and puts it together into your video.

And like a document, if you make changes after making/printing, you will need to MAKE it again just like printing a document again after making changes.

Currently I clicked the MAKE button for you and it is being made right now, so you won’t want to click it again as it will double the time. I will post here as soon as it is finished.
– Craig

Craig Staff replied 12 months ago

Ok @Shawna Davis Your video is complete and ready to download:
https://clipscribe.com/manage-transcriptions/?versionid=34750&startjob=1
Thanks!
Craig

Craig Staff replied 12 months ago

@Shawna Davis If you wouldn’t mind confirming you received this notification, would much appreciate it. I want to make sure you are taken care of.
Thanks!
Craig