How long does it take to be able to download a video?

HelpdeskCategory: QuestionsHow long does it take to be able to download a video?
Shawna Davis asked 12 months ago

What’s the average wait time? It’s been about 10 minutes so far.

infotrafficality-com replied 12 months ago

Hey Shawna. Usually just a few minutes. Today seems to be a busier day than usual, so taking longer. I am keeping an eye on things…
– Craig

Shawna Davis replied 12 months ago

Do I get notified when it’s finished or do I have to keep refreshing the page?

Craig Staff replied 12 months ago

@Shawna Davis You will get an email when it is complete.
– Craig

Shawna Davis replied 12 months ago

Hi Craig, I just saw my finished video and there is a double space in the headline and the CC font has been changed. Why and how do I fix this? In the preview it is fine.

Craig Staff replied 12 months ago

Hey Shawna. Can you clarify double space? Which CC font were you using? Headlines should only be on a single line. The system doesn’t really allow them to go to two lines.
If you want to hop on Facebook messenger I could help directly. Just let me know.,
Thanks!
Craig

Shawna Davis replied 12 months ago

Happy to get on FB Messenger – how do I find you?