I’ve been having issues to get my video done.

HelpdeskCategory: QuestionsI’ve been having issues to get my video done.
Josh rapkin asked 1 week ago

It’s been days and today I went in and it said Making Video, so I deleted everything and start all ovber again, I really hope this time my video will get done.

Thanks,.

Craig Staff replied 1 week ago

@Josh rapkin Hi Josh. Definitely shouldn’t take any more than an hour in the most extreme circumstances, so let me know which video it is so I can sort this out for you.
Thanks!
Craig

Craig Staff replied 1 week ago

@Josh rapkin Nevermind Josh, I see it. Working on it now.
Craig

1 Answers
Craig Staff answered 1 week ago

Hey Josh. Looks to be going now. There was an issue I think leftover from the big update we rolled out last week. I fixed it and its encoding now.

Most videos take about a minute per video running time to encode and sometimes if there are factors that might 2x to 3x that.

Anything over that, please reach out asap so I can sort it out for you.

Thanks!

Craig