Logo dropping off

HelpdeskCategory: QuestionsLogo dropping off
Kate Hickey asked 4 years ago

Hi there, I have used this service many times and never encountered this issue. I am trying to add my logo and every time I hit ‘make’ or ‘save’ the logo drops off. Not only that, it disappears from the saved logo files in the branding section, this is a logo I have used plenty of times before. I’ve tried reloading the logo’s in, cancelling out of the project altogether and going back in, closing my browser and reloading and i’m stil encountering the same issue. Can you help? Kate.

Tomás Girardi replied 4 years ago

Same here

2 Answers
Craig Staff asked 4 years ago

Hey Kate and Tomas. This has been resolved.

You can re-upload the logo now and it should go through fine.

i was able to re-instate your logo Kate and if anyone else would like me to do that, just let me know. Otherwise you can just re-upload.

My apologies for the trouble on this and thank you for posting the ticket.

  • Craig
Tomás Girardi replied 4 years ago

Thanks Craig! I love this app

Kate Hickey asked 4 years ago

thanks Craig! appreciate your prompt response and resonution as always