Craig Staff asked 3 years ago
Hi everyone! Just got done rolling out a massive update with so many new features I am going to have to come back and list them all later today.
But for now, I just wanted to let you know that as always, with new updates, bugs are likely to pop-up, so if you experience any, please post here so I can resolve them right away.
Stay tuned for a full breakdown on all of the new features.
Thanks!
Craig
Attachments
Craig Staff asked 3 years ago
I am closing this ticket out. And starting a new one here:
https://clipscribe.com/question/update-on-new-update-and-bug-reports/
Thanks for all the bug reports and your patience. I really appreciate it so much.
Craig
Jim Ross asked 3 years ago
I am unable to upload pictures, it will say its uploaded but does not show in my folder to select. Also, my video will not download in the proper form. It is flagged corrupt.
Craig@Jim Ross I got your video sorted out and it is making now. The issue should be resolved going forward as well.
Could you possibly email me your logo at craigl@clipscribe.com?
Thanks for your patience.
Craig
Georgio Baylouny asked 3 years ago
Having issues with headers. The sizing border is much bigger than the actual text, which is making it difficult to arrange 2 different headers (have to move one off to the side to adjust another and then move the first back and then can’t change the second one because the box size of the first is so big and dominates the space, unless I move it off to the side again). Also, once I get headers finally set and click "make," some headers are disappearing once the video is made.
Also, the colors are stacking on top of each other, instead of lined up vertically, so difficult to select a previously selected color (see attached image).
I hope this can be resolved soon because I would love to get these videos posted today! Thanks so much.
Attachments
@Georgio Baylouny Thank you. I am working on this now.
Craig
Georgio Baylouny
replied 3 years ago Thanks so much!
@Georgio Baylouny @Sean Toole @coretenshaw-ca
Ok, the duplicate issue is fixed. Thanks for the report and your patience. L
Georgio, I added line-height and padding controls, so it is probably due to this. Can you point me to the video and text in question?
Thanks!
Craig
Georgio Baylouny
replied 3 years ago “Bryan testimonial horizontal” – still having issues. The heading are there now but they keep shifting when it’s made (they are centered before I hit “make”)
@Georgio Baylouny I am working on that one now.
Thanks!
Criag
@Georgio Baylouny Hey this should be fixed now. I am making your video now to be sure, so hang tight and I will report back.
C
Georgio Baylouny
replied 3 years ago Thank you! I hate to say this, but I’m having a completely different issue with another where. The font size is 15.4 but after making and downloading, it’s super tiny (barely visible). Video is called “TMT 41 Time to build muscle”
@Georgio Baylouny Ok you should be all set.
So, you have your settings set to very slow and very high quality which can take about an hour to encode, so i sped them up so I could see the result quicker. When you are just testing things out I would set the quality to low and the speed to fastest just fyi. 🙂
However, it did come out as it should have.
On the subtitles issue with the other one. Refresh, adjust the subtitle size a little and re-make. I fixed that issue earlier.
Thanks for your help and patience and I am here if you need anything else! 🙂
C
Chris Mooney asked 3 years ago
Hi Craig (@Craig),
I’m using Firefox 85.0 and MacOS Catalina 10.15.7.
I think I tried to change the top bar and can now see what I think is the dark canvas option at the bottom which I’ve just tested and it changed to white – that’s the space I wanted to add the image which wouldn’t add. Tbh I’ve gone another route for the video now as it needed to be done yesterday and haven’t got time to download it now to see if it stays white this time.
(apologies for the cheesy pic lol)
Attachments
@Chris Mooney Hey Chris.
If you want the image added to the canvas, be aware that the bottom and top bars lay over it, so you need to make them transparent.
Use the transparency slider to do this and the canvas image will show through. 🙂
I tested it to make sure it would work correctly.
– Craig
Lauren Sorensen asked 3 years ago
text downloads way tinier than on design. screenshot the designed video on clipscribe, along with the downloaded version. have tried copying the video and retrying, but same issue.
Attachments
Lauren Sorensen
replied 3 years ago I am also unable to open videos once downloaded. They are coming up as a corrupted file.
@Lauren Sorensen Working on both of these now Lauren. Back in a few.
Craig
@Lauren Sorensen Thanks for the bug report and your patience. You are all set and your video is made and ready to download.
Craig
Lauren Sorensen
replied 3 years ago Thank you so much Craig! I am also having the same issue with the same video, but this copy: https://clipscribe.com/manage-transcriptions/?versionid=133466
@Lauren Sorensen No worries! Thanks for your help. The issue causing it should be fixed, so if you have other videos, just make sure you adjust the subtitle font size to where you want it and click MAKE again. I would do a refresh before doing this just to make sure you have the latest code.
I just clicked make on the one you posted above and will makes sure it goes through right.
Thanks!
Craig
Robert Howell asked 3 years ago
Hi Craig.
A few bugs here:
- I can’t upload an image/logo. It says it is uploaded but not apearing. (I know this is reported above)
- when editing subtitles. It won’t let me easily go back to the beginning
- If I press Play > It won’t let me pause or stop.
Robert Howell
replied 3 years ago Also I don’t seem able to save what i’ve done or ‘make’ it.
Sorry to be a pian when you’re trying to sort everything out but I need to send this video for a sign off first thing tomorrow (UK time)
@Robert Howell How are you trying to go back to the beginning? You can click anywhere on the progress bar at the top to go to that point in time.
Which play button are you clicking that won’t let you stop?
Why don’t you email me your logo at craig@clipscribe.com and I can test and upload it for you.
Thanks!
Craig
@Robert Howell I can hop on zoom with you to make sure you get your video out.
let me know at the email above.
Thanks!
Craig
Robert Howell
replied 3 years ago Morning Craig
It now doesn’t seem to want to save or make the video. I have been able to download a .srt file.
Rob
Robert Howell
replied 3 years ago Hi again – stand down. It’s worked now. I closed it down and opened it up again. Thanks for your time in sorting thigs out
Rob
Karen Sargent asked 3 years ago
I\’ve ended up with another bar of colour on my video and now the whole video has vanished. I’m struggling to use clipscribe at all
@Karen Sargent Which video is this? Can you link me to it?
Thanks!
Craig
@Karen Sargent Also Karen, I am happy to hop on Zoom real quick to make sure you are squared away. Email me at craigl@clipscribe.com if you want to do that.
Sorry for the trouble, We’ll be back 100% shortly. Just working out some kinks.
Craig
Karen Sargent
replied 3 years ago It’s this one here https://clipscribe.com/manage-transcriptions/?versionid=133879
it looks fine but when i download it the bottom part doubles in size
Amelia Brown-Paro asked 3 years ago
Every time I hit save, none of the headline, subheadline or added image (emoji) edits I made are saving. The cc changes I make are, but not the header.
Matt Solomon
replied 3 years ago Ditto to what Amelia said.
Jessica Williams
replied 3 years ago I am having this same issue. When I hit save it reverts back to the original template.
Jessica Williams
replied 3 years ago Well now it seems that it saved the color changes and time bar but erased the headline and subheadline.
Roderick Ferrier
replied 3 years ago Same issue
Steve Kilberg asked 3 years ago
A Video I edited tonight has still not rendered. It’s been over 4 hours. Let me know if you have any questions. Thanks
@Steve Kilberg Hi Steve!
I don’t see a video in process from tonight. I am not showing you clicked the MAKE button on that one yet. I clicked it for you and it is processing now.
If you need anything else let me know.
Thanks!
Craig
Steve Kilberg
replied 3 years ago Thank you Craig. Very strange because I thought I had clicked that button numerous time. No worries. I was able to download and am on my way. Have a good Wednesday!
@Steve Kilberg If you don’t mind, let me know what browser and OS you were using so I can double check.
Thanks!
Craig
Steve Kilberg
replied 3 years ago Chrome, Microsoft Windows 10. Not sure if it’s my browser or not. One other issue did come up. I had used a Headline and Sub-headline for that video you pushed thru and the end result ended up putting both fields on top of each other. I then deleted the sub-headline and pasted the entire headline into 1 field and it came out correct this time. However I added a text box at the very bottom of the video with the URL of my client and it now shows up at the top of the rendered video. Any suggestions on how to fix?
Let me know if you have any questions. Thank you.
Steve
@Steve Kilberg Issue is fixed Steve. Just re-make the video and it should be correct. My apologies.
Craig
Steve Kilberg
replied 3 years ago Perfect. Thanks Craig!
Matthew Rinkey asked 3 years ago
Hey, made 3 videos…All of the headlines on the banners get moved when downloaded and are not centered as it appears when making / saving the video. Same with the logo image.
Attachments
@Matthew Rinkey Thanks Matthew. Checking now.
Craig
@Matthew Rinkey So sorry Matthew, Issue is resolved. Unfortunately you will need to re-make the videos. My apologies for the trouble.
Craig
SHAHO ALI asked 3 years ago
BUG : Text I puttom on bottom of video appears on top of video when downloaded
katherinecarranza26gmail-com
replied 3 years ago I have the same problem now
@SHAHO ALI So sorry for the trouble. This issue is resolved. Please remake your video and redownload and thanks for your patience and the bug report.
Craig
Lisa Simpkinson asked 3 years ago
Can’t download saved videos
@Lisa Simpkinson Hi Lisa. Which video? Your most recently made video I was able to download: https://clipscribe.com/manage-transcriptions/?versionid=134553
If it is another one, let me know. I see you have some others, but the MAKE button hasn’t been clicked on them yet.
Thanks!
Craig
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Not able to upload from Google Drive (don’t know if this feature was working before, 1st time I’ve tried it).
Super super slow to respond
But pleased to see the new fonts – you now have our brand font onboard
Unable to upload an image from hard drive after four attempts, goes through the process and says it’s saved but then doesn’t show even after refreshing. Also, background changed to white and downloading as dark grey.
@Chris Mooney Thanks Chris. Let me check this out for you and I will report back.
@Danielle Weil Same with the Google Drive uploads. There weren’t any updates of significance on the My Uploads page, but let me run some tests to be sure.
Thanks!!
Craig
@Chris Mooney Can you let me know what OS and Browser you are using to upload from?
@Chris Mooney On the background, which background did you change Canvas, top bar or bottom? FYI, the top bar and bottom overlay the canvas setting, so if those are fully colored in, any changes to the canvas won’t show.
Thanks!
Craig
Hi, It wont let me make a 1 minute video. It keeps sayings its making but then does nothing.
thanks
@David Cinelli Thanks David. Checking now,
C
@David Cinelli Is it this one? https://clipscribe.com/manage-transcriptions/?versionid=133029 I was able to download it. I clicked MAKE again to be sure and it looked to go through ok. Are you on mobile or desktop? Thanks!
C
desktop, i’ve tried 16:9 and 1:1 and neither make for me.
@David Cinelli Ok, I need to login to your account to test this. It will kick you out. Can I do that?
C
yes please
Telling me file not supported and needs .MOV file. the File is MOV and still won’t upload from Google or desktop
Telling me file not supported and needs .MOV file. the File is MOV and still won’t upload from Google or desktop
@Kellen Lake Can you upload the file to this dropbox location for me so I can check it out?
https://www.dropbox.com/request/5fw2tj56V767X0FcZPTu
Thanks!
Craig
I cant select a predesigned template.
@David McCullar Thanks David! Checking now.
Craig
@David McCullar This issue should be resolved.
Thank you!
Craig
I’m really having a ton of trouble with the Headlines! They keep jumping all over the place and then when I go to “Make” the video, it shows up with crazy duplicates that I didn’t create. If it makes a difference, I was working with a title that had the need for 3 headline rows. I finally managed to get a clean copy for download but it took several efforts.
Yes I am also having the same problem and it seems to duplicating the headlines! Once you have saved the video and you want to make the video it shifts the headlines and I when I go back to amend the headlines have been duplicated about 4 times.
@coretenshaw-ca @Sean Toole Thank you and apologies for the trouble. On it now.
Craig
I’m also trying to complete a 1:55 video in Chrome; usually would take about 2-3 mins and now is going extremely slow, I’m not sure it’s even working. Please advise.
@Mike DiCioccio Hey mike. Looks like it wrapped up about 10 mins ago. If you need further help let me know.
Thanks!
C
Can’t seem to save templates anymore. So I create a new video meme, I want to save it as a template so I can just drop other videos into the template in future. Whilst the system say’s it saved the template, when i try to select it with my new video, it doesn’t display properly as a selectable template. All my previous saved templates are fine and work as they should.
Also, when i try to select a colour from my colour palette they all seem to be stacked on top of each other, which means you can’t select the colour you really want/previously used.
@Azu Ifeachor Thank you! Checking on these now. Back in a few. (The palette one I was just working on a bit earlier.). Let me get you squared away.
Craig
@Azu Ifeachor Ok your templates are fixed and the color icon issue is fixed as well. Thanks for the report. 🙂
Craig