More details on how the # of minutes please

HelpdeskCategory: QuestionsMore details on how the # of minutes please
Rob Galvin asked 5 years ago

How can I see my balance? When are the minutes deducted? How can I get more if I need it?

Craig Staff replied 5 years ago

Hi Rob! The minutes are based on transcriptions/uploads, so they are deducted when your video is uploaded. You can view your balance in two places.
1. Click My Account and you will see the info. there.
2. On the export tab of the page where you make your videos, you will see that info. there.
3. We will be adding the ability to buy more minutes a la cart over the next week.

Thanks much and let me know how else I can help.