My download looks nothing like my saved video

HelpdeskCategory: QuestionsMy download looks nothing like my saved video
Michelle asked 4 years ago

I have saved my video, logged out and logged back in.  Yet, every time I download my video, it looks nothing like the saved version. 

Craig Staff replied 4 years ago

Hi Michelle,
Are you clicking MAKE each time you make and save any changes? It’s like printing a document. You can save your changes, but that won’t change the printed document. To re-print your saved changes you have to click Print again and to update your video you need to re-make it on our platform.
If you are doing so, and it isn’t updating, let me know and I can dig deeper.