My video wont upload.

HelpdeskCategory: QuestionsMy video wont upload.
Sean Toole asked 4 weeks ago

My video wont upload on my IMAC and generates an error message which is attached.

Attachments
Craig Staff replied 4 weeks ago

Hey Sean,
Thanks for the screenshot.
Could you upload your video to this DropBox for me?

Also, if you can let me know when you are getting that message in the upload process.

Thank you!
Craig

Craig Staff replied 4 weeks ago

Sorry forgot the link the first time. Click my DropBox link and you can upload using that.

Sean Toole replied 4 weeks ago

Thank you. I was getting the error message when I attempted to upload the video from the “in progress” section of the web site.

The video in question has been removed.

Craig Staff replied 4 weeks ago

Just to clarify, are you meaning download? The in-progress section is only for viewing your current in-progress projects and it is possible to download your finished video from there if it has been made. The only way to upload a video, however, is by the Upload File box above the in-progress section.
I can see you potentially getting that error if you clicked the Download icon on one of your in-progress projects, but you wouldn’t normally get it when trying to upload.

– Craig

Craig Staff replied 4 weeks ago

Hey Sean,
I think I found and resolved the issue here.
Can you refresh’s try again for me?
– Craig

Sean Toole replied 4 weeks ago

Yes Craig, I meant download. When my video was in this section, at the top, I clicked on the blue box in order to download the video. When I did this, the error message showed up.

I tried it on 2 other laptops which generated the same message.

Craig Staff replied 4 weeks ago

Ok gotcha. yeah go ahead and refresh and give it another go. It should work now.