Network Error

HelpdeskCategory: QuestionsNetwork Error
Cara Coste asked 4 weeks ago

Hello,

I have tried to upload several videos via google drive. For each upload it starts out quickly and then slows down and I get a network error. Any help is appreciated. I am using chrome. Internet speed seems ok.

Cara Herrin

Craig Staff replied 4 weeks ago

@Cara Coste hi Cara! Is the issue actually uploading to Google Drive itself or is the issue after you uploaded to Drive, clicking the Drive importer on our end and then transferring the file over.
If it is the latter, could you please link me directly to the video on Drive so I can check it out?
Thanks!
Craig

Cara Coste replied 4 weeks ago

The files are in google drive. When I try to upload from my google drive to the clipscribe software I am getting a network error. I would screenshot it but it happens to fast. I have only been able to
upload one file (duplicated it) in the last 30 minutes. My internet seems stable. Is there a file size limit?

This is the link to the files: https://drive.google.com/drive/folders/1t8fmpYFNp9dcE_lnITWumWSiDNzkzcMS?usp=sharing

Thanks,

Cara

Craig Staff replied 4 weeks ago

@Cara Coste Hey Cara. I just requested access to the video. I can’t view it with the current permissions. Thanks!
Craig

Cara Coste replied 4 weeks ago

I just opened that up for you. Sorry.

Cara