No ability to edit close captioning

HelpdeskCategory: QuestionsNo ability to edit close captioning
Sherri Wilson asked 2 years ago

On some videos, I have no option to edit closed captioning or the timed bars, boxes, etc.

Craig Staff replied 2 years ago

Hi Sherri, ( @Sherri Wilson )
Can you give me an example so I can check it out? The only time this should happen is if the audio is not recognizable in the video.
You can link me to the video editor, give me the ID (it will be the number in the URL of the video editing page for that video and starts with versionid=)
Or just let me know the filename of the video.

Thanks!
Craig

Sherri Wilson replied 2 years ago

So I went back in there to get the ID and the ability to do CC is there now. Weird. I’ll let you know if it happens again. 🙂