Resize a project?

HelpdeskCategory: QuestionsResize a project?
Tony Bracamonte asked 3 months ago

I’ve watched your IGTV cut, and quite frankly I am very frustrated now because its not working. When I design in a square, my video becomes a square and the template I chose goes all haywire… I need like as simple as possible and I thought that this would help me get that but following all your steps and its still not working, PLEASE HELP!

Craig Staff replied 3 months ago

@Tony Bracamonte Hi Tony! I am so sorry you are having trouble with this. Let me take a look for you. I assume this is your empaths video?
I am going to need to login to your account so I can see what is going on, so I will do that now (it will kick you out FYI.)
I will get you sorted out here.
Thanks for letting me know you were having trouble.
Craig

Craig Staff replied 3 months ago

@Tony Bracamonte Hey Tony, ok, I think I am going to need some more details.
So, I looked at your square version and everything looks good. I downloaded the video you made and all looks good there too.
https://clipscribe.com/manage-transcriptions/?versionid=162662

Then, I see you attempted to create a vertical version for IGTV and everything looks good there too. If you click MAKE on that one, you will be all set.
https://clipscribe.com/manage-transcriptions/?versionid=162688

Is it another video you are having issues with? I just need more details so I can recreate what is going on.

Oh, ok… I do see on one of your versions you tried to use a full square without any bars and yes, that would cause some issues and explains why you said your video becomes a square because we have to crop the video to fit in that case.

So, maybe this is all sorted out? If not, just let me know.

Thanks!
Craig