For the past couple of days, the turnaround time has been woefully slow. From the point of receiving confirmation that the video has been successfully updated, to getting the email confirming that the subtitles are read has extended way past the 5mins.
I have even uploaded the video a couple of times, fearing that it may have been lost along the way. Yesterday, about half an hour after upload, I received all the uploads ready for editing. Today I have been waiting even longer and it is impacting the rest of my days.
Please confirm what the service issue is and when this matter is likely to be resolved, returning to business as usual timeframes that we can rely on and plan around. Thanks!
I am so sorry for this trouble. I rolled out a new caching system a couple of days ago that might be causing this issue, but I haven’t noticed it yet.
Let me dig into this further and run some more tests. I will get it sorted out and report back. Thanks for the heads up.
Hey Paul.. .Well that escalated fast… lol.
So, the site went down partially because of a new caching system I put into place and that was causing your upload issues.
I ditched it, hence fixing the problem with a sledgehammer instead of a scalpel.
So, I would assume you should be good to go.
Sorry about that!!
But, if you have any other issues please let me know and I appreciate you letting me know in this case as well.
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