taking a long time to “make”

HelpdeskCategory: Questionstaking a long time to “make”
Gina Rodriguez asked 12 months ago

hello. I am still waiting for my recent video to be “made” its been over an hour and that is rare. its less than 2mins long.. help! I went back in to edit and removed the emojis (thinking THAT was the problem) and clicked "make" again… it started off great and then. Stalled. Please look into it--it's for a promo for a program happening Sunday!! 

Gina Rodriguez replied 12 months ago

Still waiting—it’s been 2 days!!

bookingsnutritionandlife-co-nz replied 12 months ago

same, 12 hours and the video hasn’t been made! Is this a issue with high use of the platform at the moment?

bookingsnutritionandlife-co-nz replied 12 months ago

Seems to be working again within 10 mins if you try again now

bookingsnutritionandlife-co-nz replied 12 months ago

Seems to be working again within 10 mins if you try again now

1 Answers
Craig Staff answered 11 months ago

Hey Gina,
Sent you an email on this.  Please check your inbox.  
Your video is ready to download now.
– Craig

Monica Burns replied 11 months ago

Craig, I’m having the same issues with my last two videos.

Craig Staff replied 11 months ago

Sure I will take a look Monica.
– Craig

Craig Staff replied 11 months ago

@Monica Burns. I think something I fixed last night might have negatively impacted your videos? Not sure, but this one exported fine:

https://clipscribe.com/manage-transcriptions/?versionid=34644&startjob=1

Checking on the other now.

Craig Staff replied 11 months ago

@Monica Burns Looks like you already exported the other one and it is all set as well.
Anything else you need let me know.
Thanks!
Craig