The Audio and Video Are Off Timing – Before I’ve touched the edit – how does this get sorted. I don’t want to have to re-upload and re transcribe?

HelpdeskCategory: QuestionsThe Audio and Video Are Off Timing – Before I’ve touched the edit – how does this get sorted. I don’t want to have to re-upload and re transcribe?
Sam Sutton asked 10 months ago
Craig Staff replied 10 months ago

Sure Sam. Let me take a look and see what I can do for you.
– Craig

Sam Sutton replied 10 months ago

Thanks Craig. The other video was all fine 👍

1 Answers
Craig Staff answered 10 months ago

Hi Sam.
I downloaded your original video uploaded and this appears to be an issue with the original rather than an issue with the ClipScribe system/encoder.
I am going to see if I can correct it for you anyway,  because these can be difficult to fix.  If I can easily I will.  But sometimes, they can be off in ways that are almost unfixable and if that is the case, there isn’t much I can do.
But, let me try…
Back in a few..
– Craig
 

Sam Sutton replied 10 months ago

Fair enough. Don’t worry though, I can re-render it quick as anyway. Can you just remove the video so I don’t loose my transcribe minutes? I feel I’m going to be over on the month, so I’ll probably pick and choose the ones to out through here. 👍

Craig Staff replied 10 months ago

I took care of it for you. 🙂
Check it out and let me know if it is ok. Make sure you do a hard refresh to get the new video.
– Craig

Sam Sutton replied 10 months ago

Nice. Basically log out then back in?

Craig Staff replied 10 months ago

Sure you can do that or just hold your shift key down while clicking refresh.
– Craig