Unable to download video.

Helpdesk › Category: Questions › Unable to download video.
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Arnold Camps asked 4 years ago

Edited hours ago and the download button is not available for me to download my video. Seems something is lagging

1 Answers
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Craig Staff asked 4 years ago

Hi Arnold,

When you are ready to make your finished product, you need to click the MAKE button. The SAVE button will save your progress, but MAKE will print your video.

If you make changes that you want to show up on the downloaded video, you will need to click MAKE again to re-print the video.

Once your video is processed, the download button will appear so you can click it and download your video.

Anything else I can help with let me know.

Thanks!

Craig

Arnold Camps replied 4 years ago

Hi Craig – Thank you – It’s been a while since I made a video through the service. I DO have another question. Does this product have the feature to create a video still image? Similar to what you have on your Facebook advertisement (the one with the product photos)?

Craig Staff replied 4 years ago

Hey Arnold,
Not just yet, but it is a feature in the works.
One thing I will do is just do a screen grab of the video on the screen to get a quick thumb, but I do have a really cool feature coming that will allow you to create thumbs with designs, etc. so stay tuned.
– Craig

Arnold Camps replied 4 years ago

That would be awesome. Im really needing this feature now though.😂 Any service you can recommend to do this now?🙏