Video downloading without data and in unopenable format

HelpdeskCategory: QuestionsVideo downloading without data and in unopenable format
Neil Bell asked 2 weeks ago

Hi this is only a recent problem… didnt have this problem a month ago.

Another problem I have been having is when finalising the video, my Title will delete so my videos are missing the headline! (2 big problems that has taken a load of my time up)

TIA

Dave

Craig Staff replied 2 weeks ago

@Neil Bell Hey Dave. Checking now. I assume this is your most recent video? I will check that one out, but if it is another one I need to look at please let me know.
Thanks!
Craig

1 Answers
Craig Staff answered 2 weeks ago

Hey, this was actually resolved a couple of days ago. So, any videos you had this issue on, just re-make them and you should be all set.

I assume this was one of the videos affected:

https://clipscribe.com/manage-transcriptions/?versionid=105904&startjob=1

I am remaking it now for you, so please confirm that it is all set.

Thanks!

Craig