Video formatting lost on all prior videos

HelpdeskCategory: QuestionsVideo formatting lost on all prior videos
Charlene Hickey asked 2 months ago

Hi there, all of our videos have lost their formatting and have a weird white bar that has appeared at the top and has shifted the whole videos out of alignment. The error is on all current videos we are editing and all past completed ones too. I’ve attached a couple of screenshots so you can see what I mean, something has happened as these were all fine yesterday. It’s also affecting our templates.

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1 Answers
Craig Staff answered 2 months ago

Hi Charlene.

Try reloading your template or refreshing now for me ok? Sorry about that. I think a fix I rolled out for something else had this negative affect. I rolled that fix back.

Thanks!

Craig

Charlene Hickey replied 2 months ago

Phew, all back to normal thank you! I was freaking out as we were just about to export all the finished videos.