Video not downloading correctly

HelpdeskCategory: QuestionsVideo not downloading correctly
andro joseph asked 10 months ago

Hi my video goes for over a minute but when i "Make" the video it only downloads 10 sec ?

Craig Staff replied 10 months ago

Hi Andro,
Let me take a look for you. One moment.
– Craig

1 Answers
Craig Staff answered 10 months ago

Hi Andro,

You disabled all of the subtitle blocks. The system will only export enabled blocks.

If you don’t want the subtitles to show for those blocks you can just leave them be if they are empty or remove the text if they are not. But the system will only export enabled blocks.

Let me know how else I can help.

– Craig

andro joseph replied 10 months ago

Thanks Craig it worked

Craig Staff replied 10 months ago

Perfect. I am here if you need anything else.
Thanks Andro!
– Craig

andro joseph replied 10 months ago

Hi Craig

Now I’m trying to download it so i can upload it on social media but its just giving me a long link to view video in
?

Craig Staff replied 10 months ago

What device are you on?

andro joseph replied 10 months ago

iPad Craig

Craig Staff replied 10 months ago

iOS devices are problematic when it comes to downloading videos to the photo library. You have to use the latest version of Safari to download them. Open the page in Safari. Then click download and it will ask you if you want to view it or download it.

Click download and a little download icon will appear in the upper right of the browser. Then click that and it will pop-up the menu asking where you want to send it (i.e. other apps or SAVE VIDEO). Click the Save option and it will download to your photo library so you can use it.

You can also send it to DropBox if you want.
– Craig