Video Stuck In Making Video

HelpdeskCategory: QuestionsVideo Stuck In Making Video
Sid Meadows asked 1 month ago

My video is stuck in "making video" It would not make last night and again this morning. Gets through "subtitles" then just spins. Can you check out 146886?

2 Answers
Craig Staff answered 1 month ago

Hi Sid,

Thanks for the message. You look to be all set. Technically we don’t accept 4K videos, which was why it was hanging up, but I added an exception so your vids would go through.

If you need anything else let me know.

Craig

Sid Meadows replied 1 month ago

Thank you! I was not aware of the 4K issue. I’ll make the adjustment on my camera

Craig Staff answered 1 month ago

Yeah it isn’t a hard rule. It is more for our users than anything. Since we don’t export at 4K, uploading a 4K video will take much longer and the encoding time to MAKE your finished video will take much longer too. So, it is recommended to pre-downsize it to 1080p and use a more portable friendly codec like H.264/mp4.

If you need anything else, let me know.

Thanks Sid!

Craig