Video Stuck In “Making Video”

HelpdeskCategory: QuestionsVideo Stuck In “Making Video”
Tamara Thompson asked 11 months ago

Hi Craig,

My video is stuck in ‘making video’ mode. I looked through your thread to see a previous support issue just like this one and it is an issue with the timer. I tested it without the countdown timer and the download option appears just fine. But, when I try to re-add the timer, it doesn’t work. It’s stuck in "queuing the video" mode. This is for video PJC EP44 Videogram1.

Thanks for your help.

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Tamara Thompson replied 11 months ago

Thanks, Craig! Working now.

2 Answers
Craig Staff answered 11 months ago

Hey Tamara. One of our encoding servers wasn’t working right for some reason. Looks like you deleted your video, but I undeleted it and clicked MAKE on the other server and just moved everything over to the other server.

You should be all set now.

Thanks!

Craig

Craig Staff answered 11 months ago

Also any other videos you have issues with just click MAKE again.

Thanks!

Craig