Transcription not working

HelpdeskCategory: QuestionsTranscription not working
Steve Kilberg asked 3 years ago

I have uploaded a video numerous times and the transcription is not work. I am being prompted to upload the SRT file separately. I found a 3rd party site to do this function and after I uploaded the file no transcription shows up?

Is something not working on my side or the site? Please advise asap as I need this video edited by the AM for a client. Thank you

1 Answers
Craig Staff asked 3 years ago

Hi Steve,

Something on our end. Working on this now.

One moment.


Steve Kilberg replied 3 years ago

Cool. Thanks for the super quick response Craig.

Steve Kilberg replied 3 years ago

Great news!.. The transcription showed up after you made your update. Thanks again for the Prompt Follow Up.