video taking hours to transcrible

HelpdeskCategory: Questionsvideo taking hours to transcrible
alexhickeygrantgmail-com asked 3 months ago

I uploaded a video a few hours ago and it is still transcribing. That’s never happened before. Anybody have any suggestions.

1 Answers
Craig Staff answered 3 months ago

Hi Alex!

I assume this is the football video? Looks like you uploaded a still image and not a video which is why it did not go through.

Double check and make sure your video ends in a .mp4 or .mov rather than .jpg.

The filename uploaded was 123352-20201207174051.jpg. The system should have stopped you, so I will check and see why it didn’t.

Anything else I can help with let me know.

Thanks!

Craig