Videos NOT downloading with captions

HelpdeskCategory: QuestionsVideos NOT downloading with captions
Blaney Teal asked 4 years ago

None of my videos today are downloading with captions and YES I hit the MAKE button
I can see captions, edit them but no downloads – i need them ASAP as we go live today and we spent hours fixing the transcriptsion as they were horrible.
please help ASAP 

1 Answers
Craig Staff asked 4 years ago

Hey Blaney. Just sent you an email on this.