Videos stuck on BEING MADE status

HelpdeskCategory: QuestionsVideos stuck on BEING MADE status
Martin Salvo asked 2 years ago

Hey Craig – our last few videos are stuck on the BEING MADE status. Have been for 12+ hours – can you please take a look?

Craig Staff replied 2 years ago

Of course Martin.
One moment.
– Craig

Martin Salvo replied 2 years ago

Craig I just tested it – and we removed some icons we had in the headers and it seems to work now.

Craig Staff replied 2 years ago

yeah, it is something about those icons. I can probably get it working if you want to use them though.
-Craig

Craig Staff replied 2 years ago

I see what it is. The image you uploaded originally appears to be an SVG. SVG will work fine in the browser, but not in the encoder. I don’t believe the uploader should allow it to be uploaded actually so I will check that. If you can upload a PNG you will be fine.
– Craig