Is uploading issue resolved?

HelpdeskCategory: QuestionsIs uploading issue resolved?
Alauddin Ahmed asked 4 years ago

This is happening today for me, with the new uploader.  After file upload progress completes – there is nothing.
Yes, tried the old uploader as well.

Alauddin Ahmed replied 4 years ago

Ah, I think there are couple issues on my end.
I was uploading a Loom file – file name had spaces, not sure if that was the initial reason, but after I removed the spaces from the file name.
I got this message – file size not right.
looks like I might have to re-render with new widthxheight

Alauddin Ahmed replied 4 years ago

ok, rerenderd in camtasia with 720p and upload works!

2 Answers
Craig Staff asked 4 years ago

This was my easiest ticket yet.
Thanks for the notice on the lack of notice on the upload.  I will get that taken care of.
Looks like you sorted out the upload issue, but if you need anything else let me know.
– Craig

Alauddin Ahmed asked 4 years ago

Craig, you are firing off emails with “problem with ClipScribe upload” and the reason as well, but no notification in the actual interface when I am right there trying the upload.